The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.
To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.
In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.
Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader the business uses the Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031
*please request proof of receipt if posting
Here at Roof Fix Roofing Ltd we take your privacy seriously and will only use your personal details to provide information about our products and services as you have requested from us.
1) What information is being collected?
If you choose to complete our website form, you will be providing us with information which may include, your name, your telephone number, your email address, your postcode and a personal message if you choose to enter any additional information (optional)
2) Who is collecting it?
The information is collected directly by Roof Fix Roofing Ltd
3) How is it collected?
The website only collects the data that you choose to enter into the form
4) Why is it being collected?
We collect data so that we can reply to customers enquiries or provide a quote if requested.
5) How will it be used?
We will use the data to contact you either via a telephone call, email or SMS to provide information regarding the services you enquired about
6) Who will it be shared with?
Your information will not be shared with any third party.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information